Shipping & returns

Shipping destinations

Due to the high shipping costs (and risks) orders can only be shipped to countries within Europe. If you live outside of Europe and still want to purchase a Ginko Synthese product please go to Modular Addict.

Shipping costs

You can calculate the shipping costs and tax for your order in your cart. All parcels are shipped with UPS.

Shipping time

The shipping time varies per country. Mostly it arrives within a week after you get a notification that you order is shipped.

Track & Trace

When your order is shipped you will get a notification from me as well from UPS. If you got an email from me that your order is shipped but no notification from UPS (this can take a day after my email), please send me an e-mail with your order number.

VAT

For customers inside the EU, VAT will be added to the product price.

Import tax

Customers outside the EU don’t have to pay VAT, but the shipment will be taxed by the customs in the destination coutry.

Returning a product

A defect product may be returned, but only under the following conditions:

  • The defect is a manufacturing defect
  • The product is not visibly damaged

If you want to return a product, please send me an e-mail explaining the problem. I will then see if it’s a problem that can be solved from a distance. If it turns out that it’s something that cannot be solved from a distance, I will send you instructions on how to send the product to me. I will then fix the product and return it to you. The costs you paid for returning the product will be reimbursed by me.